Responsible Gambling for customer service
Responsible gambling hands-on. This course is tailored to suit the needs of customer services. Learn how to spot – and act on – signs of problem gambling, and to master the conversation techniques you need to successfully apply your new knowledge in customer conversations.
Access: Online
Level: Basic
Duration: 25 minutes
Languages: English and Swedish
Combine with: Modules on problem gambling, responsible gambling and the legislation of your choice, available variants include Malta, UK and Sweden (more to come)
Delivery options: Delivered in our LMS or as a SCORM package ready to be published in any LMS.
Certification: Certificate issued to learners upon completion.
A selection of customers
This is what you’ll learn
In this course you’ll learn more about
✔️ signs of problem gambling and how you can respond to them
✔️ common myths and misconceptions about gambling and how to counter them
✔️ conversation techniques to hold good conversations
✔️ conversation techniques to deal with agitated customers
✔️ how to approach customers expressing threats of self harm or suicide
✔️ strategies to help you manage your own emotions after difficult conversations
In the course syllabus you’ll find more information about student learning outcomes, assessment and the topics covered in the course.
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